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Service-level terms

Last updated: March 09, 2026

Note: If these Terms, Policies, or Agreements are available in multiple languages, and any discrepancies exist between translations, the English version shall prevail.

1. Scope of the service

BabySea provides a hosted API platform, dashboard, Playground, and related operational tooling for AI image and video generation. The service depends on BabySea-managed infrastructure as well as third-party components such as cloud hosting, storage, payments, and inference providers.

The standard service includes the current product configuration for plans, limits, retention behavior, provider routing, and customer-facing operational tooling as published by BabySea from time to time. Related operational details are described further in Billing and credit, Data lifecycle, and API and inference.

2. Status communication

BabySea uses its public status page at status.babysea.ai for service-status communication, incident visibility, and maintenance notices where BabySea elects to publish them publicly.

3. Standard self-serve service commitment

Unless BabySea agrees otherwise in a separate written contract:

  • BabySea provides the standard self-serve service on a commercially reasonable efforts basis.
  • BabySea does not grant a separate uptime SLA or service-credit program for standard self-serve plans without a separate written agreement.
  • Published plan features, retention windows, and operational limits are part of the product configuration, not a separate negotiated enterprise SLA.

For clarity, the existence of public documentation, a pricing page, a plan comparison, or an operational feature does not by itself create a separately enforceable enterprise SLA, response-time guarantee, or penalty regime.

4. Planned maintenance and operational changes

BabySea may perform planned maintenance, infrastructure changes, security updates, provider routing changes, or emergency operational work that affects availability or performance.

Where practical, BabySea may communicate planned work through the product, support channels, or the status page. Emergency work may occur without advance notice when reasonably necessary to protect the service or customers.

Planned or emergency work may include changes to models, providers, limits, webhook behavior, storage handling, authentication systems, and account-protection controls.

5. Exclusions

Service degradation, interruption, or delay caused by the following is outside the standard service commitment:

  • Force majeure events.
  • Failures or limitations of customer systems, networks, webhook receivers, or DNS configuration.
  • Failures or limitations of third-party services not solely controlled by BabySea, including inference providers and external infrastructure vendors.
  • Misuse of the service, credential compromise, abusive traffic, or violation of BabySea's agreements.
  • Suspension, throttling, or protective action taken by BabySea to maintain service integrity, security, or legal compliance.

This means that service availability and delivery timing may still be affected by:

  • Provider callbacks, provider-side moderation, or provider outages.
  • Customer webhook endpoints or DNS configuration.
  • Payment-provider availability.
  • Customer configuration errors.

6. Support boundaries

BabySea may provide support through public documentation, the support page, billing-related workflows, and direct communication channels it chooses to offer.

This page does not create a guaranteed response-time commitment, dedicated support tier, or named technical-account-management obligation unless separately agreed in writing.

Customers remain responsible for first-line operation of their own applications, webhook receivers, customer-facing products, and incident handling inside their own environment.

7. Enterprise agreements

Enterprise customers may receive custom commercial terms, security commitments, support terms, or service levels in a separate written agreement. If so, that written agreement controls over this page for the covered customer and scope.

If no such written agreement exists, the self-serve terms and current public product behavior control.